Unfortunately, we do not offer REFUNDS, but we do have a HASSLE FREE Exchange Policy* within 15 days from date of purchase arrival (excluding sale items and personalized items which are FINAL SALE), if for any reason you change your mind (subject to our terms and conditions). We will accept item(s) for EXCHANGE ONLY provided they are returned as new, i.e. are unworn, unwashed, undamaged and have original packaging, including tags on product and are within the time limits of the 15 days from date of arrival. If 15 days have gone by since your purchase was received, unfortunately, we can’t offer you an exchange. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Exchanges can be for another item (identical or different), for equal of greater value and is subject to availability and will only be made once we have received the returned item(s) and processed any additional payment which might be required. However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email (firstname.lastname@example.org) within 05 days
Once you have clicked on the "complete order" button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email email@example.com as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.Sale items
Only regular priced items are eligible for exchange, unfortunately ALL sale items are FINAL SALE.Shipping
To return your product for EXCHANGE ONLY email firstname.lastname@example.org with subject line "EXCHANGE ORDER (insert order #)"
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.Additional non-returnable items:
Gift Cards or Gift Certificates
Prestige Boys reserves the right to refuse or accept returned items that we believe are not in their original condition. This does not affect your statutory rights. Prestige Boys does not take responsibility for items lost in transit, please use a reliable postal service or contact us at email@example.com for one of our recommend carriers/agents.